Shipping Policy

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons. 

Disclaimer 

We will not be held responsible for any damage caused by our riders mishandling of the cake once the order is sent out, and will not offer a refund or replacement in such case. 

How much is the delivery?

We offer FREE SHIPPING NATIONWIDE!

What time can I expect my order to arrive?

You may choose either one option for the delivery when you place order : 

1. Klang Valley Same Day Delivery 

Between 12pm-6pm. Late delivery may be caused by unpredictable situations like heavy rain, heavy traffic, flood, or accidents and we will not be responsible for any late delivery. 

2. To West Malaysia Destinations  

Estimated 2-3 business days may vary depending on circumstances like distance, local holidays, and any other external factors outside of WOWNANA’s, and courier’s, control. Tracking number will be Whatsapp once your order ships.

Can I choose delivery time?

Sorry, you can’t as our rider following the planned route and deliver to multiple stops in one trip.  

Can I change the delivery date/address/recipient details?

Kindly WhatsApp us 48 hours before the delivery date for any changes.

Otherwise, we cannot confirm that changes can be made and will not take responsibility for the cakes if the recipient is not present during the original delivery time slot. 

Do you use 3^rd party delivery service or your own delivery team?

KL and Selangor Areas: Grab, Lalamove & some trusted freelance riders. 

Areas outside of KL and Selangor : Gdex

How can I track my order?

You will receive a delivery update via email when your order is processed. If orders made via WhatsApp, we will send you the tracking number/dispatch’s contact once your order is out for delivery. 

Can the rider send it up to my condo unit/office?

Unfortunately, not. The rider will pass the cake to the recipient at the lobby/drop-off point only. 

What if the recipient not around when the rider arrived at the location? 

The rider will call upon arrival and if the recipient not around, for those who stay in the condo we will place it at the guardhouse, for the landed house we will put it at the house fencing there. We take no responsibility for the freshness of the cake once delivered. 

Do you deliver to whole Malaysia?

YES WE DO! Currently only two flavours are available to ship nationwide which is our Signature Banana Loaf Cake and Double Choc Banana Loaf Cake.